FAQs

Our water guns come with high-capacity batteries designed to last through an entire day of play on a single charge (12 hours), so you can focus on the fun without frequent recharging.

Soak Zone water guns boast an impressive range, allowing you to drench targets from a distance. Each model may vary slightly, but the general distance varis from 25-45ft!

Each Soak Zone water gun comes with the water gun itself, a rechargeable battery, a charging cable, and clear instructions for use.

We ship our water guns quickly and safely, often dispatching your order the next business day. Delivery times can vary depending on your location.

Once your order is shipped, we'll email you a tracking number so you can follow your package's journey to your doorstep.

If your order hasn't been shipped yet, we can update your shipping address. Please contact us as soon as possible to make any changes.

You have 90 days from the date of purchase to return your Soak Zone water gun.

Certainly! If you want to exchange your water gun for a different model, just reach out to us, and we'll assist you with the exchange process. Email us at support@soak-zone.com

Yes, if you're not completely satisfied with your Soak Zone water gun, you can return it within the return window for a full refund. Please email us at support@soak-zone.com

Absolutely. We use state-of-the-art encryption and security protocols to ensure your payment information is kept secure at all times.

We accept various payment methods including major credit cards, PayPal, Apple Pay, Android Pay, and more. Check our payment options at checkout for all available methods.

You can apply your discount code at checkout. There will be a box where you can enter the code before you finalize your purchase.

Please reach out to our customer service team with your order details, and we'll work to resolve any issues promptly. Contact us at support@soak-zone.com

Contact us as soon as possible if you need to cancel or make changes to your order. We'll do our best to accommodate your request if the order hasn't been processed yet. Email us at support@soak-zone.com

We love hearing from our customers! Please feel free to send us feedback via our contact form, email, or social media channels. Your input helps us continuously improve.