Soak Zone Privacy Policy

1. Introduction

Soak Zone ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.soak-zone.com and use our services. By accessing or using our services, you agree to the terms of this Privacy Policy.

2. Information We Collect

Personal Identification Information:

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Payment information

Non-Personal Identification Information:

  • Browser type
  • IP address
  • Operating system
  • Website usage data (e.g., pages visited, time spent on site)

3. How We Use Your Information

We use the information we collect for various purposes, including:

  • Processing and managing your orders.
  • Communicating with you about your orders, products, services, and promotions.
  • Improving our website and services.
  • Conducting market research and analysis.
  • Preventing fraudulent transactions.
  • Complying with legal requirements.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

  • Service Providers: We may share your information with third-party vendors who provide services on our behalf, such as payment processing, data analysis, email delivery, and marketing assistance.
  • Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device. They help us understand how you use our website, remember your preferences, and improve your overall experience. You can set your browser to refuse cookies or alert you when cookies are being sent. However, some parts of our website may not function properly if you disable cookies.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. While we strive to protect your data, no method of transmission over the internet or method of electronic storage is 100% secure.

7. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Right to Access: You have the right to request copies of your personal data.
  • Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
  • Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
  • Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.

MY SOAK ZONE GUN

Our water guns come with high-capacity batteries designed to last through an entire day of play on a single charge (12 hours), so you can focus on the fun without frequent recharging.

Soak Zone water guns boast an impressive range, allowing you to drench targets from a distance. Each model may vary slightly, but the general distance varis from 25-45ft!

Each Soak Zone water gun comes with the water gun itself, a rechargeable battery, a charging cable, and clear instructions for use.

SHIPPING AND DELIVERY

We ship our water guns quickly and safely, often dispatching your order the next business day. Delivery times can vary depending on your location.

Once your order is shipped, we'll email you a tracking number so you can follow your package's journey to your doorstep.

If your order hasn't been shipped yet, we can update your shipping address. Please contact us as soon as possible to make any changes.

RETURNS & EXCHANGES

You have 90 days from the date of purchase to return your Soak Zone water gun.

Certainly! If you want to exchange your water gun for a different model, just reach out to us, and we'll assist you with the exchange process. Email us at support@soak-zone.com

Yes, if you're not completely satisfied with your Soak Zone water gun, you can return it within the return window for a full refund. Please email us at support@soak-zone.com

PAYMENTS

Absolutely. We use state-of-the-art encryption and security protocols to ensure your payment information is kept secure at all times.

We accept various payment methods including major credit cards, PayPal, Apple Pay, Android Pay, and more. Check our payment options at checkout for all available methods.

You can apply your discount code at checkout. There will be a box where you can enter the code before you finalize your purchase.

CONTACT US

Please reach out to our customer service team with your order details, and we'll work to resolve any issues promptly. Contact us at support@soak-zone.com

Contact us as soon as possible if you need to cancel or make changes to your order. We'll do our best to accommodate your request if the order hasn't been processed yet. Email us at support@soak-zone.com

We love hearing from our customers! Please feel free to send us feedback via our contact form, email, or social media channels. Your input helps us continuously improve.