Refund Policy

Soak Zone Refund Policy

At Soak Zone, we strive to provide the best customer experience with our products. If you are not fully satisfied with your purchase, we are here to help.

Refund Eligibility

To be eligible for a refund, the following conditions must be met:

  1. Return Period: You must request a refund within 30 days of the purchase date.
  2. Product Condition: The product must be in its original packaging, unused, and in the same condition as when you received it.
  3. Proof of Purchase: A valid receipt or proof of purchase is required.

Non-Refundable Items

Certain items are not eligible for refunds:

  • Gift cards
  • Downloadable software products
  • Sale items (only regular-priced items may be refunded)

Refund Process

  1. Request a Refund: To initiate a refund, contact our customer service team at support@soak-zone.com with your order number and reason for the return.
  2. Return Authorization: Once your request is approved, you will receive a return authorization number (RMA) and detailed instructions on how to return the item.
  3. Shipping: You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
  4. Inspection: Upon receiving your returned item, we will inspect it to ensure it meets the above conditions.
  5. Approval or Rejection: We will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain amount of days.

Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank account again.
  2. Contact your credit card company; it may take some time before your refund is officially posted.
  3. Contact your bank. There is often some processing time before a refund is posted.
  4. If you’ve done all of this and still have not received your refund, please contact us at [customer service email].

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [customer service email].

Contact Us

For any questions related to refunds and returns, please contact us at:

  • Email: support@soak-zone.com

MY SOAK ZONE GUN

Our water guns come with high-capacity batteries designed to last through an entire day of play on a single charge (12 hours), so you can focus on the fun without frequent recharging.

Soak Zone water guns boast an impressive range, allowing you to drench targets from a distance. Each model may vary slightly, but the general distance varis from 25-45ft!

Each Soak Zone water gun comes with the water gun itself, a rechargeable battery, a charging cable, and clear instructions for use.

SHIPPING AND DELIVERY

We ship our water guns quickly and safely, often dispatching your order the next business day. Delivery times can vary depending on your location.

Once your order is shipped, we'll email you a tracking number so you can follow your package's journey to your doorstep.

If your order hasn't been shipped yet, we can update your shipping address. Please contact us as soon as possible to make any changes.

RETURNS & EXCHANGES

You have 90 days from the date of purchase to return your Soak Zone water gun.

Certainly! If you want to exchange your water gun for a different model, just reach out to us, and we'll assist you with the exchange process. Email us at support@soak-zone.com

Yes, if you're not completely satisfied with your Soak Zone water gun, you can return it within the return window for a full refund. Please email us at support@soak-zone.com

PAYMENTS

Absolutely. We use state-of-the-art encryption and security protocols to ensure your payment information is kept secure at all times.

We accept various payment methods including major credit cards, PayPal, Apple Pay, Android Pay, and more. Check our payment options at checkout for all available methods.

You can apply your discount code at checkout. There will be a box where you can enter the code before you finalize your purchase.

CONTACT US

Please reach out to our customer service team with your order details, and we'll work to resolve any issues promptly. Contact us at support@soak-zone.com

Contact us as soon as possible if you need to cancel or make changes to your order. We'll do our best to accommodate your request if the order hasn't been processed yet. Email us at support@soak-zone.com

We love hearing from our customers! Please feel free to send us feedback via our contact form, email, or social media channels. Your input helps us continuously improve.